![]() Are you encountering a “Problem with your system settings” error notification? If you can’t hear any audio, double check to see that the course player volume is turned up and that the video is not muted. In some cases, disabling hardware acceleration in the browser might resolve the issue. For example, without the use of ports or docking stations. However, we have found that video playback should function when plugging in a connector cord, such as an HDMI cable, directly from the monitor to your device. Udemy Business does not support video playback on externally connected monitors via docking stations. Note: Please consult with your organization’s IT department prior to disabling your browser’s hardware acceleration, and afterwards, if you continue to encounter issues. If after confirming your cable is not causing the problem, you continue to encounter issues, please also follow the troubleshooting steps above for your device’s built in screen.Įxternal screen connected via a remote desktop client:įollow the troubleshooting steps outlined for playback issues with your device’s built-in screen, including, turning off any hardware acceleration on your browser.Check that the cable is connected to your device correctly and that the cable is not damaged.Ensure you’re using a cable that’s compatible with your device.Troubleshooting playback issues on an external screenĮxternal screen connected to your device through a cable: In the interim, try watching it offline or on the mobile app. Restart your computer and network devices (modems/switches/routers).ġ1. Note: We recommend consulting with your organization’s IT department prior to doing so.ġ0. Turn off any hardware acceleration on your browser. If your internet speed is low, try lowering the video quality of the lecture, or watching the course during non-peak hours when your internet connection is stronger.ĩ. Test your internet connection speed to make sure your environment meets this and that your system meets our requirements. A minimum internet speed of 5 Mbps is required to watch a Udemy Business course on your device. Check your browser version and update it if needed. If you have a lot of browser tabs open, close most of them except the one you’re using to watch the course.ħ. Clear your browser's cookies and cache and restart it before trying again.Ħ. If you’re not already using Google Chrome, we recommend using it, as we’ve found it works best to watch Udemy courses.ĥ. If you’re able to watch the video without any issue, please report the issue to your company’s IT team.Ĥ. If you’re encountering the issue while watching the video on your company’s network, try watching the video on a non-company network instead. If the video plays without issue, try checking your extension, plugin or firewall program on your device to see if it needs to be reconfigured or disabled.ģ. Try watching the original lecture in an incognito window. If you’ve determined the problem is due to an issue with your device’s built-in screen, please do the following:ġ. Troubleshooting playback issues on your device’s built-in screen If you’re encountering playback issues with other lectures, however, then please try the applicable troubleshooting steps below. Please contact support so our team can investigate further and report the issue. If you’re able to watch other lectures without any problems, this may indicate there is a technical issue with the original video. Try watching another lecture or course.You do not need to create a Udemy marketplace account in order to use the tool. Please note that the system check is hosted on and externally from your Udemy Business account. Check your network configuration by using Udemy’s system check and follow any troubleshooting steps that are recommended.To determine whether your device, settings or internet connection may be causing the problem, while accessing Udemy Business on a browser, please do to the following: How to check if your playback environment’s causing the issue Leadership Academy learners: Encountering video playback issues on our cohort learning platform? Review these troubleshooting steps.If you're unable to update or modify any settings in your browser, please contact your IT department.Review the rest of our system requirements. A broadband connection with a minimum speed of 5 Mbps is required to watch a Udemy Business course on your device.Our Support Team will also follow this guide when responding to inquiries regarding video playback. If you’re encountering audio or video issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems.
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